Nordic Shared Services and Outsourcing Pulse Survey

Nordic Shared Services and Outsourcing Pulse Survey

Key findings, market trends and predictions for 2016 and beyond.



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business people

Welcome to the Nordic Pulse Survey for 2016.

This deep dive into the Nordic region has become an annual event and we hope that this third edition will be as highly appreciated by the market as the previous editions.

For the past 12 years, KPMG has surveyed service providers and advisors around the world in the quarterly Global Pulse Survey, and with the Nordic Pulse Survey, we combine global learnings with a deeper understanding of this specific region.

We also encourage you to read the Global Pulse Survey, available on Global insights.

Key takeaways

  • Continuing to drive down operating cost remains the top initiative for Nordic organisations in 2016.

  • It is critical to take a deeper look at the organisation’s operating models to ensure they support future ambitions. Governance is key to success for achieving desired cost savings, as well as delivering more strategic benefits.

  • The current war for talent is not part of a business cycle, but rather the “new norm” and any organisations’ strategic and operational plans must address them.

  • Talent and technology are intertwined. New and disruptive technology requires the right talent. The war for talent is not an HR agenda issue, but should be on the executive team’s agenda.

  • We still see a growth for cloud infrastructure services as well as services for cloud services. This is a trend that will not go away any time soon.

  • In Procurement, there is a still untapped significant potential that remains to be looked at, and the shared services and outsourcing approach is a relevant solution to be considered.

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