The lack of flexibility often associated with technologically outdated specialised procedures, the long process times and insufficient transparency due to incomplete documentation lead to increasing employee dissatisfaction and long processing times.
With the goal of enabling purely electronic process handling in related areas as well, we plan, simplify and implement your specialised procedures together with our IT experts and thus enable the most digital process handling possible in your organisation. In doing so, we include considerations of how back offices can be optimised through innovative approaches such as Robotic Process Automation (RPA).
Based on Business Process Model and Notation (BPMN), we model your business processes and thus manage to build a bridge of understanding between business and IT and avoid gaps in understanding. Models built according to BPMN have the ability to represent authorities from different perspectives and enable the view of inter-process collaboration.
To this end, we combine our extensive know-how from the areas of project management, technology and innovation management and implementation projects. Our service module "Modernisation of other specialised procedures" enables process optimisation as well as the modernisation and new development of specialised procedures. In the process, specialised procedures can also be linked to the e-file. You benefit from modernised specialised applications and standardised systems.
Co-author: Jörg Veidt, Dominik Nerge
Director, Consulting, Öffentlicher Sektor
KPMG AG Wirtschaftsprüfungsgesellschaft