Network level monitoring Network level monitoring

At KPMG, we expect all member firms to continually improve the quality, consistency and efficiency of their audits. There are a number of quality monitoring and compliance programs that help firms do this, enabling them to identify quality issues, perform root cause analysis and develop remedial action plans, both for individual audits and for their overall systems of quality control.

Our quality monitoring and compliance programs are created globally, with member firms being expected to implement, test and report them consistently across the network.

The programs evaluate both:

• engagement performance in compliance with the applicable standards, applicable laws and regulations, and KPMG International policies and procedures
• member firm compliance with KPMG International policies and procedures and the relevance, adequacy and effective operation of key quality control policies and procedures.

Our internal monitoring programs include:

• Quality Performance Reviews (QPR) and Risk Compliance Programs (RCP), which are conducted annually across member firms' Audit, Tax and Advisory functions
• a cross-functional Global Compliance Review (GCR) program, which is conducted at least every 3 years.

KPMG member firms have to take part in the QPR, RCP and GCR programs to remain part of the KPMG network.

Member firms are expected to communicate the results of the programs internally and take action to make improvements where needed. The results are also considered at a wider regional and network level.

We give more detail on these programs and how they work in the following sections.

Global Audit Quality Monitoring Group (GAQMG)

The GAQMG comprises a team of partners, directors and senior managers experienced in performing QPR program reviews of listed and related entity (LRE) audit engagements. The team also includes partners and professionals with experience in auditing general information technology controls and application controls.

Audit Quality Performance Reviews (QPR)

The QPR program assesses audit engagement performance and identifies opportunities to improve quality. Each audit engagement partner is reviewed at least once in a 3-year cycle as part of QPR.

KPMG International helps ensure that firms' QPRs are fair and objective, and that they are overseen by an independent experienced lead reviewer who is from a different member firm or who is part of the GAQMG.

KPMG International provides training to review teams and others overseeing the process, with a focus on topics of concern identified by audit oversight regulators and the need to be as rigorous as external reviewers.

KPMG International helps ensure that consistent criteria are used to award engagement ratings and audit practice evaluations, which can then be used to measure improvements in the future.

Lead audit engagement partners are notified of less than satisfactory engagement ratings on their respective cross-border engagements. Additionally, lead audit engagement partners of parent companies/head offices are notified where a subsidiary or affiliate of their client group is audited by a member firm where significant quality issues have been identified during the audit QPR.

Risk Compliance Program (RCP)

During the annual RCP, member firms perform a robust assessment program that includes documenting quality controls and procedures, related compliance testing, reporting of exceptions, action plans and conclusions. The objectives of the RCP are to:

• monitor, document and assess the extent to which the member firm's system of quality control complies with Global Quality & Risk Management policies, as well as key legal and regulatory requirements.
• help member firms evaluate its compliance with relevant KPMG professional standards and applicable legal and regulatory requirements.

If shortcomings are identified, the member firm must develop appropriate action plans to address them.

Global Compliance Review (GCR)

A GCR is carried out by KPMG's GCR team at every member firm at least once in a 3-year cycle. The GCR team, who are completely independent of any member firm, look in detail at:

• a member firm's commitment to quality and risk management (including tone at the top from leadership) and the extent to which its overall structure, governance and financing support that
• a member firm's compliance with key KPMG policies and procedures
• the robustness with which the member firm performs its own compliance program (RCP).

KPMG member firms must develop action plans to respond to all GCR findings and agree to these with the GCR team. A member firm's progress with its action plan is monitored by a global GCR central team. Results are reported to the Global Quality & Risk Management Steering Group (GQRMSG) and, where necessary, to relevant KPMG International and regional leadership, to encourage timely remedial actions.

Root cause analysis is important in order to identify and address audit quality issues and prevent them from recurring in the future. We expect all member firms to carry out such analysis.

Member firm Heads of Audit are responsible for the development and implementation of action plans including appointing remediation owners. Risk Management Partners monitor their implementation.

At a global level, we continue to strengthen our root cause analysis process and drive consistency across the network by delivering face-to-face training and workshops for individuals in member firms who will be performing or overseeing root cause analysis.

Through the Global Audit Quality Steering Committee (GAQSC) and the GQRMSG, KPMG International reviews the results of the quality monitoring programs, analyzes member firm root causes and action plans, and develops additional global remediation plans as required.

The remediation plans have been implemented through the development of global training, tools and guidance to drive consistency, helping ensure the fundamentals are right and that leading practices are shared across the network.

Regulators

KPMG International has regular two-way communication with the International Forum of Independent Audit Regulators (IFIAR), principally through its Global Audit Quality Working Group (GAQ WG), to discuss audit quality findings and the actions we have taken to address them. We value the open, honest and transparent dialogue that IFIAR facilitates on global audit quality issues.

Every member firm is expected to maintain professional and respectful relationships with regulators, including being fully responsive to issues raised, responding in a timely manner and taking appropriate remedial actions. Member firms evaluate and report regulatory inspections results.

Client feedback

Client feedback is also extremely important to us. Member firms proactively seek feedback from clients through direct conversations and third-party surveys to monitor their satisfaction. Member firms endeavor to consider this feedback and make changes in response at both the engagement and member firm levels.