Client A major Chinese ride-sharing, AI and autonomous technology conglomerate
Sector Startup and technology
Project Procure-to-pay (P2P) transformation

Our client’s poor user experience of their existent Procurement system led to over-reliance on their operational buyers. The processes designed to complement that system did not provide the expected efficiencies.

digital workflow

KPMG supported an enterprise P2P transformation, helping to design and build a single, streamlined, and user-friendly P2P process through an integrated Coupa P2P technology platform.

Client challenge

  • Inefficient and complicated P2P processes resulted in large volumes of maverick buying behaviours.
  • Ineffective and highly manual invoice approval process led to large volumes of invoice exceptions and matching activities.
  • Absence of automated analytics tools to monitor contract utilization and to facilitate strategic sourcing activities.
Key challenges
Key challenges
Root cause
Root cause

Key activities

  • Approached the project using the design thinking process – process design and implementation revolved around improving the user’s experience.
  • Designed the future-state procure to pay (P2P) process:
    • Design and customise Coupa for country specific business processes, e.g. China specific tax-receipt (Fapiao) handling process.
    • Evaluate client’s data flow complexity, and design the integration strategy and data flow requirements with Coupa and client IT team.
    • Developed training and communication strategies to assure smooth transition to the new processes and new system.
  • Develop and execute supplier enablement plan to complete supplier onboarding to Coupa (more than 200 suppliers); specific activities include Punch-out Supplier Integration ( and Office Depot).
Execution principle
Execution principle


  • Standardised and optimised procure-to-pay processes, which are realised through Coupa, covering 100 entities in China and U.S. branch, more than total of 1000 users.
  • Improved user experience and the efficiency of P2P processes.
  • Enabled more than 200 suppliers on Coupa at the time of Go-Live, and equipped the client with the capability of supplier enablement.
  • Transformed and redefined the procurement’s operational roles and structure in transition to establishing a corporate shared service centre.

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