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With the outbreak of the COVID-19 pandemic, the work environment changed abruptly, boosting digital transformation. Whenever possible, companies shifted from on-site to remote work. This is unlikely to change in the future, meaning that the IT department should consider changing its operating model.
The outbreak of COVID-19 literally changed the way we worked overnight. What was first deemed to be a temporary effect seems to be staying for good. Many companies initially scrambled to introduce new technical solutions allowing employees to collaborate remotely. However, these short-term fixes were only a first step. In order to satisfy the changing business requirements, IT managers should ask themselves if their operating models also need an update.
An IT operating model reflects the configuration of IT across six dimensions: service delivery model, processes, people, governance, technology and performance insights and data. Now that Working from Anywhere has become much more acceptable, IT managers should critically assess the current capabilities of their IT organizations. To make this easier, we have compiled some assessment questions for each of these 6 dimensions of the IT operating model. They are good place to start thinking about where to begin and what needs to be done by whom and when.
The questions listed above are just some of the relevant aspects that should be considered when adapting the IT operating model. However, they are of a generic nature and a deeper analysis of the current situation should be considered taking into account the characteristics and priorities of your company. Nevertheless, it is key to ask these questions now so that the IT department can deliver IT services effectively in the new working environment.
Get more insight: Work anywhere, together - Digital Transformation (Factsheet, PDF)