Shared service centers (SSCs) have ceased long time ago to focus exclusively on providing affordable processes in low-wage countries. They are now seen as equal business partners who provide highly efficient global business services in digital centers of excellence.
The basic concept of shared services includes the bundling of decentralized administrative activities in a central service area, the SSC. Typically, transactional and repetitive tasks from the areas of Finance, HR, IT or Purchasing are bundled in SSCs. Complex tasks, such as data management or process digitization, are today also a part of the SSC portfolio.
Among other things, companies generate the following key benefits:
Especially digitalization is a key driver for the establishment and further development of SSCs into digital service centers or global business services in order to promote company-wide optimization of transactional and knowledge-intensive processes.
Over the past 10 years, KPMG has implemented more than 150 SSCs in numerous industries and further optimized several SSC processes. We focus on the overall SSC strategy, location analysis, processes & IT improvements, organizational development, employee development and controlling of the SSC. Find out below which key questions are addressed:
What targets shall be achieved and which optimization approaches are available?
Which locations are suitable for SSCs and which location selection criterias are relevant?
Which processes can be centralized in a SSC and how can these processes be automated and digitalized?
How should the SSC be organized and how should the organizational structure be adapted to the optimized processes?
Which qualification profiles will be required in the administrative functions in the future and how will the employees be trained?
Which key figures are used to control the organization and how are the organization's services recharged?
Do you have any questions or would you like a quotation? Please do not hesitate to contact us.
Interesting topics for you:
Process design as a success factor for the financial function.
Solid financial management helps those in charge to ensure that the company can generate and preserve value over the long term.
Our blog articles offer a clear picture of current trends and challenges facing the Swiss economy.