close
Share with your friends

Digital Administration: A study of ZHAW and KPMG

What do large corporations expect of digital administration? A study conducted by KPMG and ZHAW provides some initial insights into the matter.

KPMG and ZHAW have assessed large corporations’ viewpoints on digital administration.

colorful paintbrushes painting white wall

Past surveys have largely asked SMEs and the general public about how a more digitalized administration might be able to reduce companies’ costs. Now, for the first time, KPMG and ZHAW have assessed the viewpoints of large Swiss corporations including Migros, Novartis, UBS, Zurich Insurance, SBB, Swisscom, Nestlé and IBM.

The demands these companies place on digital administration both at the federal and cantonal level are evident: they are calling for an e-ID, an e-signature and for English to be introduced as an additional official language. Another thing is also clear: “Pseudo-digitalization” – in other words, merely digitalizing analog processes – will not really improve anything. The administration must adapt its processes to better suit its customers, namely the companies it serves.

If the administration truly succeeds in bringing about a digital transformation that benefits companies, this would constitute an eminent location advantage and strengthen Switzerland’s competitive edge.

Read the study for more in-depth insights:

kpmg.formbuilder.subscribedescription1

kpmg.formbuilder.subscribedescription2

You’ve successfully logged in.

Please close this pop-up to return to the page.

Please provide the following information to register.

The email format is incorrect. This field is required Incorrect email format. Please enter corporate email address.
hans@muster.com
This field is required
Hans
This field is required
Muster
This field is required

Yes, I would like to receive newsletters, insights and event invitations from KPMG Switzerland by email.

Note: You will only receive email communications based on the selection you have made in your profile. You can unsubscribe from our communication channels and delete your account at any time.

I confirm that I have read and understood the KPMG Online Privacy Policy.

The study offers specific recommendations for courses of action aimed at making bureaucratic processes both simpler and more efficient, including:

  • Establishing an e-ID and an e-signature
  • Setting binding standards, particularly with respect to interfaces
  • Restructuring tasks and responsibilities along the digital process chain
informative image