Digital Administration: A study of ZHAW and KPMG

What do large corporations expect of digital administration? A study conducted by KPMG and ZHAW provides some initial insights into the matter.

KPMG and ZHAW have assessed large corporations’ viewpoints on digital administration.

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Past surveys have largely asked SMEs and the general public about how a more digitalized administration might be able to reduce companies’ costs. Now, for the first time, KPMG and ZHAW have assessed the viewpoints of large Swiss corporations including Migros, Novartis, UBS, Zurich Insurance, SBB, Swisscom, Nestlé and IBM.

The demands these companies place on digital administration both at the federal and cantonal level are evident: they are calling for an e-ID, an e-signature and for English to be introduced as an additional official language. Another thing is also clear: “Pseudo-digitalization” – in other words, merely digitalizing analog processes – will not really improve anything. The administration must adapt its processes to better suit its customers, namely the companies it serves.

If the administration truly succeeds in bringing about a digital transformation that benefits companies, this would constitute an eminent location advantage and strengthen Switzerland’s competitive edge.

Read the study for more in-depth insights:

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The study offers specific recommendations for courses of action aimed at making bureaucratic processes both simpler and more efficient, including:

  • Establishing an e-ID and an e-signature
  • Setting binding standards, particularly with respect to interfaces
  • Restructuring tasks and responsibilities along the digital process chain
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