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Clarity on Insurance Digitalization

Clarity on Insurance Digitalization

The relentless advance of technological innovation continually generates new perspectives and new opportunities. To remain up-to-date, the insurance industry must adapt and seize the opportunities today’s digital reality brings.


Key contact

Thomas Schneider

Partner, Head of Insurance

KPMG Switzerland


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Content of Clarity on Insurance Digitalization

The publication portrays three leading Swiss insurers through interviews – Baloise Group, CSS and Swiss Re – who set out their thoughts on how digitalization is driving their thinking and future business model.
Further, this publication outlines relevant insights to support insurers to best position themselves for greater competitiveness in a more digitalized marketplace:


  • Agility is our answer – Gert de Winter and Adrian Honegger, Baloise Group
  • Satisfying the digital customer – Philomena Colatrella, CSS
  • Digitalization requires strategic flexibility – Francis Blumberg, Swiss Re


  • Digital labor and the next wave of business transformation
  • The digital insurance future from the customer’s perspective
  • Claims management as a competitive advantage
  • Building capacity: the role of cloud computing, data and governance

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