Feedback and complaints | KPMG | CH
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Feedback and complaints

Feedback and complaints

KPMG Switzerland takes any complaints about the quality of its services or the behaviour of its people very seriously.

KPMG Switzerland takes any complaints about the quality of its services very seriously.

If you have a complaint about the quality of KPMG’s professional services, or are not satisfied with any aspect of your dealings with KPMG Switzerland you are invited to raise your concerns with a partner or a senior member of staff who is known to you. If you are not able to reach a satisfactory resolution in this way, or if you wish to report possible illegal, unethical or improper conduct involving KPMG Switzerland or any of its people, please follow one of the following courses of action:

  • contact Philipp Hallauer, Head of National Quality & Risk Management, either by e-mail or by writing to him at KPMG AG, Badenerstrasse
    172, 8004 Zurich
  • directly contact our external Ombudsman Dr. Stefan H. Schalch either by e-mail or by writing to him at Legis Rechstanwälte AG, Forchstrasse 2 / Kreuzplatz, Postfach 1467, 8032 Zurich
  • or make use of our whistle-blowing hotline, which is operated by the external provider ClearView Connects. It provides a platform for reporting issues or concerns, whereby notifications can be made via a secure website with more detailed reporting either by phone or in writing, on an anonymous basis if desired. For a reporting by phone you can contact the KPMG International Hotline at the following number (0) 00800 5555 5522 at any time. All concerns raised through the hotline will be investigated either directly by, or under the supervision of, our Ombudsman.

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