Pressure on insurers is mounting on multiple fronts. New technologies and evolving customer expectations are driving ever-faster change. Regulatory requirements are intensifying. And customers are seeking greater choice, more flexibility and easier omni-channel interactions. How well does your organization use intelligent automation (IA) to deliver tangible benefits?
Legacy technology platforms and time-consuming manual, paper-based processes are two obstacles to progress. At the same time, digital challengers are encroaching on traditional lines of business, while technology giants and emerging players make further inroads into financial services. Against this background, IA presents an opportunity to move beyond cost savings to radically improve the insurance value chain by using a combination of solutions such as robotic process automation (RPA), machine learning and cognitive technologies. And to streamline and optimize processes to improve the customer experience and enable employees to focus on added value tasks.