IA is revolutionizing the way we do business. Interactions between humans are changing. The integration of systems and applications is becoming quicker and less complex. And collaboration between humans and machines is improving thanks to new interfaces such as digital platforms that seamlessly integrate handovers between humans and machines; technologies such as chatbots on Skype and Facebook Messenger; and voice-bots such as Google Home, Amazon Alexa and Apple’s HomePod. In short, technology has moved closer to your business. Improvements can be driven through close collaboration between your business’s departments and the IT function – such as to reduce end-to-end process costs, improve data quality and apply machine learning to predict and act on trends such as customer churn and fraud.
We are talking about the transformation and automation of processes – from rules-based processes to those that require reasoning – through a combination of tools such as Robotic Process Automation (RPA), machine learning and chat / voice-bots.
This is an exciting time. Advances in IA tools are reducing the cost of entire end-to-end processes by more than 70 percent. Automating the administrative tasks in employee onboarding, retrieving data and controlling it in financial reconciliation processes, for instance, while improving the output of processes to deliver greater speed, accuracy, quality and control.
Simple IA tools such as Robotic Desktop Automation (RDA) and Robotic Process Automation (RPA) can mimic simple human actions. The most advanced IA solutions can meanwhile compute enormous datasets, perceive and understand images, and interact naturally with humans.
We see first hand the benefits of augmenting human knowledge and capabilities with IA tools, enabling businesses to transform functions and even entire organizations. Among the wide range of advantages is the freeing up of employees so they can focus on value-adding processes and have time to develop innovative insights that drive your business forward.