Enterprise architecture (EA) projects benefit modern organizations in many ways. EA is the driving source for bridging the gap between IT and the business. The complexity of today’s data-driven business thus needs to be managed, a compound undertaking considering the high-velocity and ever-changing environment most companies are operating in.
This article focuses on the challenges of implementing an ERP system, how a sound technology-driven change management (TDCM) fosters the delivery of a successful solution, and how this is to be approached.
The future of digital landscapes is facilitated by ERP system implementation. New ERP systems are the elixir for growth and change. But studies show the difficulties of implementing a sound ERP system. In effect, 2'000 data points in 10 years show that initiatives with planned change management are six times more likely to meet objectives than those without a formal change management strategy (PROSCI 2020 Benchmarking Data). The roots come down to the topic of change as an area of construction: The change of mindsets and attitudes, change of corporate culture, or change of processes. To get change right, a functioning system alone is not enough. Often forgotten or underestimated, soft factors are the hardest to get right: Leadership engagement, employee involvement as well as honest and transparent communications are the drivers behind a successful change. Project teams need to adapt to the new system, otherwise the risk is taken to conclude in old organization structures that do not support the new system.
Only the common effort to make a system work and the realization that change is something personal will allow the full potential of a new technology to unfold. Their interdependence shows that the one cannot work without the other. Implementing a new system is certainly never achieved with a "one size fits all" solution. Both system transformation and behavioral change aspects must be closely monitored and equally prioritized. But how can an organization focus on behavioral change? The TDCM provides answers to this quest:
In conclusion, a TDCM approach is vital in order to succeed in the vastly changing business environment companies find themselves in. A functional system is not enough: An adapted organization structure and the project team fully embracing the news ways of working are required for successful change.
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