This report published by KPMG International explores how consumer & retail companies should expect to be digital-first organizations with an increased focus on speed and more positive customer experiences across channels. Hand in hand with this is the need for greater vigilance around cyber security and privacy. As well, inflationary concerns will persist in 2022, and companies will need to watch economic indicators closely and consumer demand signals to properly respond. And environmental, sustainability, and governance (ESG) and diversity, equity, and inclusion (DEI) will remain at the top of the board agenda.

*This report has been published by KPMG International in English only

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