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As organizations strive to become more customer centric, keeping up with the Canadian consumer is a must. They need to constantly seek to understand their customers' evolving expectations, preferences and behaviours.

In our CX Coffee Chat series, KPMG industry practitioners highlight current trends and insights in various sectors, shaped by organizations' efforts to deliver better experiences for their customers in order to drive more value and profitable growth. From the strategic digital investments being made to create a more connected enterprise, to the intricacies of driving more customer value while navigating highly regulated environments, and more; our subject matter specialists bring you key insights to help your organization on its journey to improve the customer experience.

Keen to learn more? Grab yourself a cup of coffee and join us for a CX Coffee Chat. Explore industry insights by navigating through the various pages below.

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