To say that retailers – large and small, have been affected by the events of the past year, is beyond an understatement. The question of how to compete with digital natives to attract customers has never been more pressing. With the need to create customer experiences both in the physical and online stores, has come the challenge to cater to new online habits, new customer segments and higher expectations.

As a part of our CX Coffee Chats series, we sat down with our retail industry specialists to discuss the trends and insights shaped by retailers' customers. What do retail businesses need to think about for the future or what investments should they be making? How can they best maneuver the inevitable shift to digital? What are some new trends in this space that have developed as a result of the pandemic?

Grab yourself a cup of coffee and join us for a CX Coffee Chat by navigating through the video content below.

Let's do this.

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