From re-evaluating their organization's purpose and differentiating from new entrants, to adopting the latest technologies and navigating a highly regulated environment, insurance companies are contemplating the various factors that influence their ability to deliver great client experiences. How is the insurance industry coping given the complexities of our current environment? How are they creating consistent experiences amongst their digital, broker, agent and phone channels?

In this series of our CX Coffee Chats, our insurance industry lead specialists share current trends observed from interacting with industry players, along with insights on what investments to consider for a competitive future and how to create service ecosystems to better cater to their clients' needs.

Grab yourself a cup of coffee and join us for a CX Coffee Chat by navigating through the video content below.

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