Is your organization prepared to sustain the digital channels implemented during the pandemic?
Many healthcare organizations were compelled to quickly stand up solutions to address virtual care to meet patient and staff needs in response to COVID-19.
While this may have been the impetus to implement solutions that have long been on the wish list of many organizations, integrating digital into the operating model is not just about the technology.
Just like a new clinical service offering, virtual care requires a thoughtful approach to ensure they deliver the intended benefits and can be sustained over time.
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