How can you meet the high ‘customer’ expectations in today’s hyper-connected world? We suggest there are five key considerations.
Defence agencies face mounting pressure to deliver a customer-centric experience similar to the digital immediacy enjoyed by consumers in the civilian world. In the defence environment, the 'customer' in this context means the overall mission, the front-line troops, key decision-makers, and ultimately, the government and taxpayers.
How can you meet the high 'customer' expectations in today's hyper-connected world? We suggest there are five key considerations.
Download the full article to learn more.
© 2021 KPMG LLP, an Ontario limited liability partnership and a member firm of the KPMG global organization of independent member firms affiliated with KPMG International Limited, a private English company limited by guarantee. All rights reserved.
For more detail about the structure of the KPMG global organization please visit https://home.kpmg/governance.