How can you meet the high ‘customer’ expectations in today’s hyper-connected world? We suggest there are five key considerations.
Defence agencies face mounting pressure to deliver a customer-centric experience similar to the digital immediacy enjoyed by consumers in the civilian world. In the defence environment, the 'customer' in this context means the overall mission, the front-line troops, key decision-makers, and ultimately, the government and taxpayers.
How can you meet the high 'customer' expectations in today's hyper-connected world? We suggest there are five key considerations.
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