The financial services industry continues to be buffeted by change. Whether it's from new technologies, regulations, competition, or emerging economic and market risks, firms need to rethink their strategies to build resilience as we navigate the "new normal". Against the backdrop of our New Reality, they must also strive to strike the right balance between delivering personalized customer experiences while ensuring data privacy, security, and public trust. The status quo no longer cuts it.
As financial institutions have been forced to accelerate their digital transformation journey at a more rapid pace than ever imagined, you should consider the following questions:
KPMG Connected Enterprise is a customer-centric, sector-led and enterprise-wide approach to digital transformation. It focuses on every process, function and relationship of the organization with a single purpose: harnessing the power and potential of customers to fuel profitable and sustainable growth in a cost-effective manner.
Independent research shows that there are eight capabilities that create a Connected Enterprise. Those organizations that invest purposefully in these capabilities are twice as likely to meet customer expectations, achieve their objectives and deliver return on investment.*
* Study conducted by Forrester on behalf of KPMG, 2016, 2018-2019.
As your organization moves through the recovery phase towards your new, post-COVID reality, Connected Enterprise can help you quickly:
To learn more, download our capability summaries:
We welcome the opportunity to connect and help you prepare for the future. If you would like a rapid assessment of your organization to identify quick wins or areas for transformation, please reach out.