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The financial services industry continues to be buffeted by change. Whether it's from new technologies, regulations, competition, or emerging economic and market risks, firms need to rethink their strategies to build resilience as we navigate the "new normal". Against the backdrop of our New Reality, they must also strive to strike the right balance between delivering personalized customer experiences while ensuring data privacy, security, and public trust. The status quo no longer cuts it.

As financial institutions have been forced to accelerate their digital transformation journey at a more rapid pace than ever imagined, you should consider the following questions:

  • How are we fueling profitable and sustainable growth in a cost-effective manner?
  • How do we reduce legacy costs to reinvest these resources for the future of our business?
  • How do we adjust internal processes and structures to support the creation and implementation of innovative ideas and solutions as we transition to a more digital workforce?
  • How do we ensure connectivity and consistency throughout our organization, and within all of our interactions – whether virtual or face-to-face?

KPMG Connected Enterprise is a customer-centric, sector-led and enterprise-wide approach to digital transformation. It focuses on every process, function and relationship of the organization with a single purpose: harnessing the power and potential of customers to fuel profitable and sustainable growth in a cost-effective manner.

Twice as likely to succeed

Independent research shows that there are eight capabilities that create a Connected Enterprise. Those organizations that invest purposefully in these capabilities are twice as likely to meet customer expectations, achieve their objectives and deliver return on investment.*

* Study conducted by Forrester on behalf of KPMG, 2016, 2018-2019.

KPMG Connected Enterprise

As your organization moves through the recovery phase towards your new, post-COVID reality, Connected Enterprise can help you quickly:

  • Assess existing capabilities against changing business needs in today’s environment
  • Identify what parts of your organization need to be adapted to support the future
  • Put action plans and governance in place to deliver the expected impact
  • Support implementation efforts towards your “new reality”

Test your readiness

Benchmark your organization’s preparedness against industry leading practices by completing this free diagnostic assessment.

To learn more, reach out to the Connected Enterprise team at connectedenterprise@kpmg.ca.

Let us help you harness actionable customer insights that drive profitable growth

We welcome the opportunity to connect and help you prepare for the future. If you would like a rapid assessment of your organization to identify quick wins or areas for transformation, please reach out.