In this hyper-connected world, consumers wield more power than ever before. They are the catalyst driving disruption, inspiring start-ups, and spurring incumbents to maximize the potential of new digital technologies. In this new age of the customer, will your organization survive and thrive over the next 10, 15, or even 30 years? What does the future hold for your sector?
Questions for your leadership team:
KPMG Connected Enterprise is a customer-centric, sector-led and enterprise-wide approach to digital transformation. It focuses on every process, function and relationship of the organization with a single purpose: harnessing the power and potential of customers to fuel profitable and sustainable growth in a cost-effective manner.
To learn more about how connected your organization is, complete our diagnostic.
If you have more questions, reach out to the Connected Enterprise team at firstname.lastname@example.org.
Companies who invest in the eight capabilities of the KPMG Connected Enterprise are twice as likely to meet customer expectations, achieve their business objectives and deliver return on investment.*
* A study conducted by Forrester on behalf of KPMG, 2018-2019
The eight capabilities of the KPMG Connected Enterprise deliver tools, methods and frameworks to achieve a new, better business-as-usual with agility and accelerated innovation. To learn more, download our capability summaries:
There are five lenses that we believe organizations should look through when considering future success.
With the customer at the core, there are five critical questions that organizations should ask themselves:
Nearly 70% of Canadian CEOs believe ensuring the front office is seamlessly connected to the middle and back office is key to creating a stronger customer and brand experience.
We welcome the opportunity to connect and help you prepare for the future. If you would like a rapid assessment of your organization to identify quick wins or areas for transformation, please reach out.
Let's do this.