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Toll Benchmarking Study 2019

Toll Benchmarking Study 2019

New tool is a global first in measuring toll efficiency

Peter Hatges

Partner, National Sector Leader, Automotive

KPMG in Canada


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Cars going through a toll booth.

In a global first, KPMG International has released the results of a new benchmarking study measuring the efficiency of today's tolling operators.

The research demonstrates where operators may be making and losing revenue dollars based on their operating model, technology use and leakage. On average, the operators surveyed are losing USD 8 million per year from inefficiencies and leakage. Comparing 65 toll operator respondents from around the world, the benchmark makes it clear that technology is disrupting the industry and has the power to eliminate a number of operating models if organizations do not swiftly upgrade and adapt to a new way of doing business.

KPMG has discovered that only a handful of operators (5 of 65 respondents) are poised to benefit from the quickly changing landscape of tolling. Leaders in the industry demonstrate the following:

  • Regularly maintain a 90 percent margin of the total cost to collect, or 0.24 USD total cost to collect.
  • Removing cash from the system. Top operators use Open Road Tolling (ORT) and Electronic Toll Collection (ETC).
  • Are most often private companies and less hamstrung by public services infrastructure or elected officials.

Stephen Beatty, Chairman and Global Infrastructure Head at KPMG International says: "Our data suggests there is more than US$90 million that could be saved by toll operators if the lowest quarter of performers could improve operations to match the efficiency of the best-performing quarter. That's a lot of money that could be used to improve roads and technology that improves the customer experience."

Download the report to learn more.

© 2021 KPMG LLP, an Ontario limited liability partnership and a member firm of the KPMG global organization of independent member firms affiliated with KPMG International Limited, a private English company limited by guarantee. All rights reserved.

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