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Supply chains for a digital world

Supply chains for a digital world

Daunted by the digital? We go behind the hype with a practical guide to designing and operating a supply chain optimized for a digital world

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Tammy L. Brown

National Industry Leader, Industrial Markets

KPMG in Canada

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​Digital disruption is changing the world in which we live and work.

New technologies have created new markets and new ways of working that, in turn, have given rise to new offerings and competitors. This level of competition is driving increasing customer expectations, and the pace of change is unlikely to slow any time soon.

Next-day delivery as standard, Click & Collect, personalized entertainment on demand, faster lead times, full order visibility, increased product choice – these are all things that, as consumers, we have come to expect.

Today, it doesn't matter whether you're working your way through another boxset or are a multinational corporation offering personalized products in a digital direct-to-consumer (D2C) channel, the customer-centric mindset is the same – it demands choice, flexibility and speed.

In this paper we offer some pragmatic advice on how to build a supply chain that's fit to compete by:

  • Defining the digital
  • Starting with performance, not technology
  • Focusing on ROI and payback
  • Partnering for success

Whether you're looking to optimize existing processes or to transform entire operations, the definitions and examples in this paper will help build a clearer picture of the digital supply chain and demonstrate how digital solutions can help you on your path towards superior customer experience.

Download the PDF to uncover the insights.

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