In an era where all Canadians are connected more than ever, it is not surprising that companies are investing substantial time and resources into becoming more customer-centric. This year's survey shows that Canadian companies are making strong progress on their customer agenda but now is the time to accelerate and enter the exponential era. Proceed with caution, deliver more value than you get, focus on the unique needs of your customer and your business will flourish.
Watch these clips and see how disruption is a continuous evolution and changing the Canadian marketplace.
CEOs are attempting to implement purposeful growth strategies but understand they must look beyond purely financial growth for long-term success