Following the interview process, employee onboarding is an individual's first real experience at your organization, which is why the adage "you never get a second chance to make a first impression" should be top of mind for HR leaders and their teams. This is especially true in the case of the current widespread virtual working environments, where direct and personal contact and connections are trickier to make and maintain.
A positive onboarding experience can increase retention by 82%, whereas a negative one doubles the likelihood that the new hire may look for opportunities elsewhere. It's important to remember that the impact of a negative employee experience can not only affect your brand but can also present a significant cost to your organization.
If you're still using onboarding processes and technology from 10 years ago—or even from just before the emergence of COVID-19— consider the principles below and help your organization save money, create efficiencies and ensure a positive new hire experience.
Rethink your processes
Onboarding is a resource-intensive and time-consuming process where information from payroll systems, benefits systems, etc. needs to be collected and completed quickly. Often, it involves endless paperwork and entering data into more than one system to track employee information. By assessing your current onboarding data and processes, you can identify gaps in skills or technology to inform your new onboarding strategy.
Introduce the right technology
The right technology can kickstart your onboarding process transformation. KPMG works in alliance with leading planning systems firms like Workday to implement Enterprise Resource Planning (ERP) that provide new hires with everything they need all in one place. These planning systems can also provide relief for HR and IT teams through Robotic Process Automation (RPA) tools that can save money on costly and time-consuming tasks.
Personalize the experience
Everyone from prospective clients to your own employees expect a personalized experience when engaging with your organization. Features like personalized welcome messages, onboarding resources and administrative forms can all be hosted on an employee portal and can make new employees feel more connected, especially in a virtual environment.
Remember, though, that an effective and modernized employee onboarding experience isn't just for new or full-time hires. Existing employees who are taking on new roles or doing temporary work within the organization should also be provided with the resources they need to help them stay engaged and perform their jobs efficiently.
Modernizing your onboarding process is important for all employees, and while it's no easy feat, with the right tools and technology in place, your organization can unlock value within the HR function and beyond.
Is your organization taking steps to create efficiencies and save money throughout the employee onboarding experience? Contact me to learn more.