The CIO role is transforming as organizations strive to be customer-centric in an environment of increased risk and aim to make a success of digital.
Now in its 20th year, the Harvey Nash/KPMG CIO Survey 2018 is the largest IT leadership survey in the world, with just under 4,000 responses from CIOs and technology executives across 84 countries.
In this year’s survey, we see the CIO role continue to change as organizations themselves are forced to transform. Traditional focus areas like data privacy and security are more important than ever but in order to remain competitive, IT leaders must turn the risks associated with utilizing customer data into enablers for driving new revenue growth. Indeed the report shows that those managing the balance most effectively, with the customer at the heart of their digital strategy, are significantly more profitable.
While making a success of digital is proving tough, and hampered by an ongoing skills shortage, successful IT leaders are proving resilient and adaptable, and the CIO remains vital in helping their organization to navigate a digital future.
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