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Creating a culture of excellence

Creating a culture of excellence

This report shares the experience of healthcare leaders who have successfully launched and sustained continuous improvement within their organisations.

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Healthcare providers around the world are facing unprecedented challenges, including increasing staff engagement, difficulty driving forward their improvements, ongoing cost containment, and clearly establishing and communicating their organisational objectives. Continuous improvement helps address these obstacles by fostering a systematic and sustainable approach to enhanced quality of care and, in turn, better outcomes for patients. Organisation-wide deployment of continuous improvement principles engages frontline staff and embeds a scalable methodology for growing and coordinating improvement activities.

The key challenge is to understand how to lead the implementation of continuous quality improvement tenets successfully and sustainably across large-scale and increasingly complex healthcare organisations to deliver the benefits it can provide. How have successful organisations achieved this? What can others learn from their journeys to date?

In this unique international report, KPMG International shares the deep experience of over twenty healthcare leaders who have successfully launched and sustained continuous improvement within their organisations. Drawing on interviews, site visits, an international roundtable meeting, and a literature review, we set out to understand the key enablers and success factors, explore the challenges and barriers, and share the perspectives and insights of those who have seen quality improvement take root successfully within their own organisations.   

 

© 2020 KPMG, a group of Bermuda limited liability companies which are member firms of the KPMG network of independent member firms affiliated with KPMG International Coopertive (“KPMG International”), a Swiss entity. All rights reserved.

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