When done well, having difficult conversations can help others improve their performance and personal effectiveness. However, the skills of difficult conversations do not always come naturally. This course focuses on the skills needed to have difficult conversations in a way that opens the door to discussion and improvement. The focus is on preserving relationships.
You will learn a repeatable approach that you can use when engaging in difficult conversations.
In this workshop, you will learn how to:
- turn difficult conversations into problem-solving discussions.
- explore different viewpoints.
- apply key communication skills: listen, speak like a diplomat, be direct but not blunt.
- Explain the bigger-impact picture.
- respond to accusations.
This course is best suited for anyone who is in a position to manage or develop others, either formally or informally.
Date: Monday, 21 November 2022
Time: 9:30am -1:30pm
Venue: Face to Face
Capacity: Up to 20 particpants
Cancellation policy: KPMG requires 72hrs notice should you wish to cancel
Invoice payment: All invoices are to be paid within 30 days of billing
Garita has over 20 years’ experience in leadership and talent development as an educator and leader in the Bermuda Public School System. Sha has been with KPMG for almost 3 years, working to support both Bermuda and other KPMG Island Groups with developing their leaders at all levels. Garita demonstrates a passion for developing people, and is an integral member of the People, Performance & Culture function at KPMG in Bermuda.
Garita serves as Senior Manager of L&D for the KPMG Islands Group. She is responsible for the rollout of a number of Global People initiatives in the areas of L&D, performance development, talent management, employee engagement, and inclusion and diversity
Garita specialises in leadership development by providing coaching and training facilitation at leadership development centres and running development programmes for high potential emerging leaders.