Now more than ever, Mobility means so much to all of us. But what does it mean to you? What does it mean to your people, your customers and your clients? As we look at what the future holds for mobility, these are the questions we must ask ourselves as we navigate through this evolving global mobility world and all the opportunity it brings.

In an unprecedented year for global mobility, we understand that the answers are still coming and as we move into a new reality of working, this report provides thoughts on the smart cities of the future, humans coming together in times of crisis and on seizing the moment and staying hopeful.

Derived from discussions with industry leaders and coupled with polling results from our 2020 KPMG Global Mobily Forum, held virtually this year, this report offers an insightful look at some of the key trends and issues facing mobility professionals today (and tomorrow). 

Read the full report HERE and view the key developments from the report below.

To learn more about these trends highlighted in this report, please contact your local KPMG member firm.


Remote Working: To get a grip on the challenges of leading a virtual workforce in a COVID-19 world and beyond, you need a framework to define how you categorize the types of mobility and evaluate risk.

Employee compliance: Ensuring compliance in the beginning of the COVID-19 was important, yet secondary to employee safety. As the world adjusts to life during an ongoing pandemic, you must redefine 'normal' and ensure that your compliance framework is fit for purpose.

Corporate compliance: Many employees won’t be going back to the office any time soon and so an employer’s duty of care is both an expectation of the employee and an obligation enshrined in regulation.

Targeted rewards: What kind of reward will allow you to attract and keep the very best people? Paying them lots of money isn’t enough – you need to find out what they value the most.

Employee experience: Keeping your key talent supported and fulfilled is crucial to ensuring you get the most out of your best people. It’s duty of care. With the global workforce facing disruption, isolation, anxiety and uncertainty, you need an approach to ensuring your employees feel their careers, and their wellbeing, are genuinely supported.

Immigration: Immigration is key to attracting top talent and getting the right people into the right roles in the right location is suddenly much trickier and fraught with risk.

Maintaining control: Employee whereabouts is top of mind for all business leaders like never before. Global mobility professionals need to ensure compliance and control are part of the overall strategy going forward.

Connected and secure: Mobility is no stranger to remote-working innovations, and some businesses will make virtual meetings their new normal beyond 2020. That’s why it’s never been more important to safeguard your data.

Discovering insights: Data and predictive analytics are the key to reshaping your data into clear and compelling stories that help you understand the past, present and possible futures of your mobility program.

Digital transformation isn’t just for business. Lafayette, Louisiana is digitally transforming to become a smart city, with the help of KPMG in the US, and KPMG’s global alliance with Microsoft.

The Lafayette Consolidated Government (LCG) first worked with professionals from KPMG in the US to develop a strategic roadmap for its Innovative City vision to provide better citizen services through technology. The strategy encompasses a broad scope of government services — economic development, education, energy, water, and health and public safety.

In 2017, professionals from KPMG in the US began bringing the LCG vision to life. Working with Microsoft, a digital 311 portal for service requests was launched, as well as an Azure Internet of Things (IoT) Hub to gather critical data from drainage systems, traffic sensors and other applications. The KPMG team even developed a blockchain proof of concept for vehicle/fleet maintenance.

Lafayette has already been recognized for its innovation, including being the 2019 Smart 50 Awards Winner, and the city is just getting started. It plans to continue working with KPMG and Microsoft to deliver greater value to its citizens, recently starting the first of a 10-year project to streamline and optimize each city department for better outcomes and services for its citizens.