A set of interconnected themes and trends are disrupting the traditional approach to claims, and insurers should consider what choices they need to make in response to help transform their organizations.
Explore our series of insightful and instructive articles below that examine the forces and trends that are expected to drive the traditional claims function into a new future of customer-centric, digitally-enabled, value-driven service and efficiency. Or watch the short video to the left for an overview.
Insurers are seizing the opportunity to transform their claims function to enhance service, leverage modern capabilities and improve efficiency.
Insurers are seizing the opportunity to transform their claims function for the future.
Evolving the insurance workforce and culture to attract critical skills for the digital era
Evolving the insurance workforce and culture to attract critical skills for the digital er
Improving ways of working to help increase flexibility, advance automation and focus on prevention for the claims function.
Improving ways of working for the claims function.
Evolving customer values are asking insurers to demonstrate a focus on environmental, social and governance issues and claims can play a key role
Evolving customer values are asking insurers to demonstrate a focus on ESG issues
Risks are evolving, and claims functions need clear principles and decision-making criteria for a strong and progressive culture
Risks are evolving, and claims need clear principles for a strong and progressive culture
Claims-related data is helping to optimize the customer journey and opening new opportunities for efficiency and competitiveness for insurers
Optimizing the claims journey with data to help improve efficiency and competitiveness