Customer dynamics are changing. Companies that apply a customer centric approach outperform companies with operational excellence strategies on a wide range of performance indicators, from growth to net revenue, and brand value to market capitalization.
On Friday, 30 April 2021, Patrick Maes joined the KPMG Belgium Board Leadership Center for our webinar on Customer Centricity to explore:
The Board Leadership Center offers non-executive and executive board members and those working closely with them (including CROs and Heads of Internal Audit) a place within a community of board-level peers. It also offers access to topical seminars and more technical Board Academy sessions, invaluable resources, thought leadership and lively and engaging networking opportunities.