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Now in its 22nd year, the Harvey Nash / KPMG CIO Survey 2020 is the largest IT leadership survey in the world, with over 4,200 responses from CIOs and technology executives across 83 countries.

This year’s report references both pre-COVID-19 findings as well as during COVID-19 responses. Together they give us a unique insight into the before, during, and continuing aftermath of the pandemic.

There is no doubting the pandemic’s dramatic effect on almost every aspect of business and life. The pandemic exposed a growing digital divide, shifted some priorities, and amplified many of the challenges that the IT organization faced prior to COVID-19. However, fundamentals also remain, such as the top two priorities for boards: 1) improving operational efficiency; and 2) improving customer engagement – both long-standing priorities of the technology leader.

Some entered the pandemic better positioned to pivot and scale into new opportunities. In our special report IT in the New Reality (PDF 109.8 KB), we share four models of economic recovery patterns. While recovery will be unique to each sector, country, and company – common to all is the urgency to act decisively.

Key findings from the survey include:

  • Digital companies pull away: The crisis emphasized a growing divide between organizations driving their strategy through technology and those that aren’t. Digital Leaders were more likely than non-digital leaders to make additional technology investments as a result of COVID-19. In Belgium, investments focused on small scale implementations of AI & Machine Learning (45%), SaaS (36%) & Intelligent Automation (27%), Distributed Cloud (18%).
  • Concerns over mental health: 9 in 10 IT leaders are concerned about the mental health of their team, which has resulted in 7 in 10 IT leaders (66%) putting programs in place to support their staff during COVID-19 measures.
  • Cloud investment up: After investment in security and privacy (51%), customer experience & engagement (49%) and infrastructure & cloud have been the second and the third most important technology investments during the pandemic, with the number of IT leaders actively considering Distributed Cloud nearly doubling in just 12 months (from 13%->24%).
  • Skills shortages: Prior to COVID-19, 2020 skills shortages remained close to an all-time high. After COVID, in addition to enterprise architecture (26%), the scarcest technological skills are cybersecurity (23%), technical architecture (23%), IT strategy (20%) and advanced analysis (14%).

Read the Executive Summary (PDF 50.2 KB).

View the CIO Survey Infographic (PDF 172 KB).

Read the KPMG Special Report (PDF 109.8 KB).

Read the press release.

Download the full 2020 CIO Survey report:

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Harvey Nash / KPMG CIO Survey 2020: Everything changed. Or did it?
Now in its 22nd year, the Harvey Nash / KPMG CIO Survey 2020 is the largest IT leadership survey in the world, with over 4,200 responses from CIOs and technology executives across 83 countries.This year’s report references both pre-COVID-19 findings as well as during COVID-19 responses. Together they give us a unique insight into the before, during, and continuing aftermath of the pandemic.There is no doubting the pandemic’s dramatic effect on almost every aspect of business and life. The pandemic exposed a growing digital divide, shifted some priorities, and amplified many of the challenges that the IT organization faced prior to COVID-19. However, fundamentals also remain, such as the top two priorities for boards: 1) improving operational efficiency; and 2) improving customer engagement – both long-standing priorities of the technology leader.Some entered the pandemic better positioned to pivot and scale into new opportunities. In our special report IT in the New Reality (PDF 109.8 KB), we share four models of economic recovery patterns. While recovery will be unique to each sector, country, and company – common to all is the urgency to act decisively. Key findings from the survey include:•Additional IT budget – Global IT leaders reported a median additional spend of 5 percent of IT budget to deal with the COVID-19 crisis.•Increased cyber-security threats – more than four in ten (41 percent) of organizations have experienced increased incidents mainly from spear phishing and malware attacks.•Skill shortages, even in a pandemic – for the first time in this survey’s history, cyber-security expertise has become the most in-demand skill set, especially in the cloud and data security space.•A massive surge in remote working – 43 percent of our respondents have moved their workforce to remote working, and one quarter of technology leaders expect over half their staff to remain working predominantly from home.•Technology investments – al
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