Embrace a customer-centric and enterprise-wise approach to digital transformation for more profitable customer experiences.
Today’s customer is better informed, better connected and more demanding than ever before. And markets are moving faster with continuing disruption and upstart challenges to the accepted order.
To be successful and meet consumers’ needs, organizations must put their customers at the center of their organization, while connecting them with their employees, partner eco system, market signals and the front, middle and back office, so information flows easily between each. This ensures access to all appropriate information for decision-making, planning and support while keeping the customer at the forefront.
Connected Enterprise is our customer-centric, enterprise- wide approach to digital transformation. It focuses every process, function and relationship of the organization on a single purpose, harnessing the power and potential of customers to fuel profitable and sustainable growth. By investing in the eight capabilities of the KPMG Connected Enterprise, companies are more likely to be successful in meeting customer expectations, delivering ROI, and achieving their business objectives. What’s more, research by KPMG International indicates that truly customer-centric businesses achieve three times the revenue growth of the average FTSE 100 or Fortune 250 company.
The KPMG Connected Enterprise Maturity Assessment Diagnostic tool can help you benchmark your company against industry best practices and reveal the hidden opportunities and challenges that may affect your ability to become a connected enterprise.
Contact us to find out how we can work with you to examine in detail how your organization can align against the eight Connected Enterprise capabilities (PDF 171 KB) in 3 steps:
1. Make your diagnostic
With the help of our CE experts, answer key questions to assess how customer-focused your business is in each of eight capabilities, and set your ambitions for the desired state.
2. View your results
The diagnostic assessment results use charts to show how customer-centric your organization is against industry competitors and market benchmarks.
3. Plan for next steps
Based on the survey results, the KPMG Advisory team will reach out to you to further discuss the priority areas for your digital program.
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