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Abstract

RPA implementation

RPA implementation

Progress RPA implementation support

For an insurance company active in the insurance sector we had the project to support the implementation of Robotic Process Automation (RPA).

To meet with the needs of our client, we developped a Proof of Concept (PoC) using UiPath as technology for RPA implementation. After the PoC was successfully delivered, it was further enhanced and moved to a production pilot.

Client Challenges

  • Identifying the right process for quick ROI
  • Managing IT set-up and stakeholders in a relatively complex organisation to get a green light for go-live
  • Development of Proof of Concept and move to pilot phase in production
  • Shortage of internal RPA developers in order to realize business case
  • Replacing specific repetitive weekly processes with unattended bots

Approach

  • KPMG provided RPA experts for guidance in both business functions and the development of a PoC to a production bot
  • KPMG provided experienced RPA developers to scale up development and deliver robust automated processes
  • Support was provided after go-live to assist the organization enabling it to run the implementation themselves

Benefits

  • Timely go-live of the IT environment
  • Successful implementation of an automated, scalable process
  • Trained internal support staff to run implementation sustainably

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