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KPMG International collaborated with HFS Research to explore several focal points: how fast IA technologies are being adopted and why, what successes and challenges (ranging from early stages to full development) have surfaced, and hurdles that business managers still need to jump to get going with these emerging technologies. Nearly 600 business leaders, including 100 top-level executives across six industries and 13 countries, were surveyed and queried about their experience with handling intelligent automation issues. Detailed interviews with industry leaders at global companies provided additional, close-up insights into this rapidly-evolving, new arena.

KPMG International sought to find out more about how leaders are getting prepared and staying ahead of this game-changing trend. Our survey aimed to explore IA’s progress in the business world:

  • Current IA goals and objectives
  • Specific areas of internal and external investment related to IA technologies and services
  • Current barriers and challenges to adoption
  • Opportunities for overcoming current challenges.
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Five key findings on purple background

Business leaders need to recognize and pro-actively manage the why, what and how of fully exploiting the potential of IA. More than just cost savings or gaining operational efficiencies, IA is about fundamentally changing how an organization operates from the standpoint of internal operations, how it deals with its customers and suppliers and how it delivers its core products and services. Handled from a holistic perspective, leadership vision and organizational change will foster the development of a smart automation strategy.

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