Optimistically, two-thirds of survey respondents in the KPMG International and HFS Research report believe they can confidently manage ‘sizing up’ IA projects and initiatives. That takes a corporate culture change, and along with that, authority and accountability. Figuring out who will take charge of the agenda in unchartered territory is one large step. Another is dealing with displaced staff and cultivating talent in newer, digital arenas.
The study surfaced a whole host of issues that business leaders are confronted with when managing change to unleash AI’s potential. The foremost issues identified are the need for more in-house talent to support IA advancements and, significantly, more senior management leadership and vision to set the agenda to embrace change.