Transport/Logistics Industry Findings
The Harvey Nash/KPMG CIO Survey is the largest IT leadership study in the world, with almost 4,000 respondents across 84 countries, representing over US$300bn of IT budget spend.
This Transport/Logistics industry snapshot provides survey responses from 144 IT leaders on some of the key topics, and highlights several areas where this industry’s responses differed significantly from those across all industries.
The key topics include digital strategy, budget and priotities, customer capabilities and Technology and Innovation. Explore the full findings in this Transport/Logistics key sector report.
Transport & Logistics sector companies are accelerating their investment in digital at pace, responding to a variety of push and pull factors including: keeping pace with significant advances in Artificial Intelligence and Automation (e.g. Autonomous Vehicles), competition from digital disruptors, meeting constantly-evolving customer expectations in delivering digital experiences; and, delivering more capacity without building extra infrastructure or procuring new fleet.
However this investment continues to be predominantly within silos, both from a business unit perspective (especially within federated groups and multi-agency transport authorities) and across services (predominantly customer, asset / fleet management and network operations). There is a clear need for enterprise-wide digital strategies to deliver pan-organizational benefits. Investments in platforms and apps also require investment in capabilities to exploit the data being generated (e.g. to create singular views of customers and design & deliver personalized experiences).
This said, investment in technology by Transport / Logistics sector companies is now being recognized in the market, changing the paradigm on the ability to recruit and retain the best digital skills.
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