Banking Industry Findings
The Harvey Nash/KPMG CIO Survey is the largest IT leadership study in the world, with almost 4,000 respondents across 84 countries, representing over US$300bn of IT budget spend.
This Banking industry snapshot provides survey responses from more than 300 IT leaders on some of the key topics, and highlights several areas where this industry’s responses differed significantly from those across all industries.
The key topics include digital strategy, budget and priotities, customer capabilities and Technology and Innovation. Explore the full findings in this Banking key sector report.
Banks recognize the strategic potential offered by digital technologies to enhance the customer experience, attract new customers, improve business process efficiencies, and create new business models.
The challenge many banks face revolves around turning this opportunity into action through a well thought out strategy. Without well-defined digital strategies and initiatives aligned with specific goals, banks will quickly fall behind fintechs looking to disintermediate the banking model or competitors better able to embrace their digital potential.
The CIO survey provides detailed insights banks can use to better understand how they compare to their peers and to develop a more actionable plan to achieve the full range of benefits provided by digital technologies.