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Chatbot in a week

Chatbot in a week

Chatbot in a week

What is a chatbot?

Chatbots or digital assistants are a form of digital labour focusing on handling customer and employee requests in a conversational manner. Through the use of Natural Language Processing and Artificial Intelligence the bot can interpret user intent and undertake the necessary actions to respond accordingly. 

Common use cases include helpdesk automation, employee and customer onboarding, complaint handling and assisted information search.

Personalized to specific needs

A chatbot can be used in a variety of scenarios. They can be created to assist internal employees or be client-facing, can live on an intranet page or be publically available on Facebook Messenger, assist in simple FAQ questions or guide a user end-to-end through a process.

A modular design allows features to be easily added or modified in order to match the specified use case.

  • Personalized Styling
  • Natural-Language Processing (NLP)
  • System Interaction
  • Speech Integration
  • Warm Handover
  • KPI and Insights Dashboard

Accelerated throughput time

Thanks to our chatbot experience and technology investments from our side, you can benefit from a reduced development time due to the following customizable accelerators:

  • Generic bot conversation flow
  • Content management dashboard and visual conversation modeller
  • KPI and insights dashboard
  • Out-of-the-box application connectors
  • Chit-chat databases available in EN, NL and FR
  • Modular stylesheets for personalised look ‘n feel
  • Automated deployment templates

Why chatbot in a week

  • You can benefit from a multidisciplinary team ranging from analysts,and software developers to visual designers and copywriters
  • An efficient implementation as our teams have project experience in a wide variety of sectors including financial services, retail and public sector
  • A consistent user experience and customer satisfaction as you can rely on a team of UX specialists
  • You can rely on KPMG’s global partnerships to keep up with the latest technological advancements

Key Figures

  • 85%: Chatbots will power 85% of all customer service interactions by the year 2020 (Forbes, AI By The Numbers, May 2017)
  • 75%: Intelligent automation can lead to cost reductions of up to 75% (KPMG, Bots in the back office, 2016)
  • 100m: 100 million knowledge workers are expected to be replaced by robots by 2026 (KPMG, Rise of the robots, 2016)
  • 80%: By 2020, over 80% of businesses are expected to have some sort of chatbot automation implemented (Business Insider, 2016)

How can KPMG help

Chatbots are applicable in a variety of industries and scenarios, but it is not always clear what the chatbot focal point should be.

In close collaboration with the client we can realize an end-to-end Proof-of-Concept (PoC) within 5 working days. This PoC can be used to demonstrate the viability of bots within your organization and be the basis for a more extended business case.


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