The banking sector is facing unprecedented disruption. But leading bank CEOs are not afraid; they see massive opportunities emerging. And they are taking steps to turn disruption into advantage.

How will new technologies improve the customer experience? What will it take to drive value from innovation? How will banks get ahead of the cyber threat and demonstrate security? In 2017, KPMG International surveyed 120 bank CEOs around the world to find out how they plan to grow, what opportunities they see in the market and what steps they have taken to turn the current disruption into competitive advantage.

In this article series, we leverage our survey findings to explore three key themes – customer experience, innovation and cyber security – and provide our perspectives on the opportunities and challenges facing banks as they strive to transform in a disruptive environment. Given the pace of change now underway, bank CEOs and decision-makers can't afford to miss these articles.

To learn more about the themes raised in this series – or to discuss your own unique challenges – we encourage you to contact us or your local KPMG advisors.