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The power of KPMG Cycle in customer journey mapping

The power of KPMG Cycle

KPMG CYCLE is an easy-to-use, virtual design and collaboration tool for design process management that can significantly reduce the time and effort required to develop software assets, including KPMG Journey Mapping.


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The power of KPMG Cycle in customer journey mapping

Built for distributed and diverse teams of business users, KPMG CYCLE supports efficient online collaboration, enabling stakeholders to deliver the right solution at a fraction of the cost required with ​traditional methods.

KPMG CYCLE fully supports KPMG Journey Mapping, a proven-effective way to help a company deepen its understanding of the customer experience. A detailed Journey Map shows how the customer engages with the company across different touch points. Based on this understanding, companies can identify opportunities and develop engaging experiences that help change customer behavior to support specific business objectives.

© 2020 KPMG Central Services, a Belgian Economic Interest Grouping ("ESV/GIE") and a member firm of the KPMG network of independent member firms affiliated with KPMG International Cooperative ("KPMG International"), a Swiss entity. All rights reserved.

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