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Exploring the future: Global business services in consumer markets

Global business services in consumer markets

Customer-packaged goods companies and retailers must reinvent their business models to become more flexible, adaptable, as well as more cost-effective.


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At a time when profit margins are under pressure, CPGs and retailers are facing significant shifts in consumer buying habits and CPG companies and retailers are seeking ways to transform their operations.

A key component in this overall business model transformation is the creation and evolution of global business services (GBS) organizations that bundle transactional and expertise-based services across the spectrum of back and middle-office processes to create an agile platform for efficiency and effectiveness.


Read the paper to discover:

  • The benefits of a GBS organization
  • Five stages of GBS maturty
  • The alternate paths towards GBS success
  • Adding value with data & analytics and cognitive automation
  • Lessons to help mitigate the risks and maximize the opportunities

© 2020 KPMG Central Services, a Belgian Economic Interest Grouping ("ESV/GIE") and a member firm of the KPMG network of independent member firms affiliated with KPMG International Cooperative ("KPMG International"), a Swiss entity. All rights reserved.

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