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The Digital transformation of Distribution System Operators: a teaser

The Digital transformation of DSO: a teaser

In early 2017 KPMG and Vlerick Business School will publish a new study on The Digital Transformation of DSOs. A teaser of the study can be downloaded for insights into what the full study will illuminate about Distribution System Operators and their digital future.


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The teaser, and the full report, will cover these main themes:

  • Transformation of the DSO core business
  • New customer experience, new processes, and IT evolution
  • Transformation means cultural change
  • Reaching out to the entire energy ecosystem including new players
  • Data governance


Interested in receiving the full report when it is published? Send an email to Ingrid Stoffels with your request.

This report comes out of the KPMG Energy Chair, an agreement signed in January 2015 between KPMG and Vlerick Business School. The KPMG Chair on the future of Electricity and Gas Distribution Grid Companies, is dubbed “Rising to the power grid challenge”. Why this focus on distribution system operators (DSOs)? And what’s on the research agenda for the years ahead? Jorn De Neve, Partner Deal Advisory at KPMG, and Daniël Pairon, Global Head of Asset Management at KPMG, will be working together with Vlerick Professor Leonardo Meeus and Daniel Dobbeni, respectively Director and Chairman of the Vlerick Energy Centre. Find out more about this DSO Energy Chair.

The Future of Energy Distribution

The rise of new forms of decentral energy production and the growing importance of the prosumer has forced DSOs (Distribution System Operators) to thoroughly review their business model. “If the DSOs want to continue to play a facilitating role and remain an interactive partner in the value chain, their business models need to evolve and they need to embrace digitization and data analytics”, says Jorn De Neve (KPMG). “Concretely, this means that Energy Professor Leonardo Meeus and Digital Professor Stijn Viaene will be joining forces in our DSO Chair. They will be working together with KPMG professionals who are currently playing a very active role in digitization, customer interaction, and data and analytics within other industries.”

As part of the Energy Chair, KPMG and Vlerick conducted a survey with European DSOs. The results showed that innovation and the evolution of the business model are one of their five main concerns, and that it needs to be addressed to meet the changing market conditions. Reviewing business models is a key part of our activities, not only for the energy sector, but also for other sectors, such as financial services, telecom and the public sector. In this process, we rely on our SMART strategy.

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