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Five disruptive trends reshaping the utilities sector

Five disruptive trends reshaping the utilities sector

Business as usual isn’t an option for the utilities sector. Technology is reshaping the marketplace causing sectors to converge, allowing new entrants to the market and transforming customer expectations. But this isn’t new for other sectors, and utilities firms can learn from other companies that have successfully survived and thrived in a disrupted marketplace.


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No going back for utilities

No going back

In our review of technology disruption, we identified five major themes that have a direct impact on the utilities sector.


1) Customer experience

In the age of the empowered consumer, we examine the link between customer experiences and improve performance. 

2) Challengers

As technology brings down barriers to entry, we look at the growth of challengers in disrupted markets and what they offer customers. 

3) Asset-light business models

At the heart of the so-called collaborative economy, the principles of asset-light business models can be applied to other, more traditional industries. 

4) Big data and pricing 

As analysis techniques grow ever more sophisticated, we consider the opportunities to use data to underpin dynamic and responsive pricing models. 

5) Sector convergence

We examine sector convergence as an unstoppable trend, drawing in competitors from sectors but also opening pathways to fruitful partnerships. 

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KPMG International Cooperative (“KPMG International”) is a Swiss entity. Member firms of the KPMG network of independent firms are affiliated with KPMG International. KPMG International provides no client services. No member firm has any authority to obligate or bind KPMG International or any other member firm vis-à-vis third parties, nor does KPMG International have any such authority to obligate or bind any member firm.

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