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Executive leadership needed to drive change
Executive leadership needed to drive change
Within the next 3 years, most global companies are expected to undertake the massive project of centralizing their global business services (GBS) within a single organization. But surprisingly few companies plan to empower a senior executive to steer the organization through the change and ultimately manage the single GBS organization. With no one at the wheel globally, companies are unlikely to realize anywhere near the full value that the transformation can bring.
This edition of the global Sourcing Advisory Pulse survey explores the need for an executive leader for the GBS function. Topics include:
- The lack of an executive leader for GBS functions
- The need to create a customer service culture within the GBS function
- Driving value and key takeaways for GBS functions
To learn more read the Pulse Flash Report or view the SlideShare presentation.
Listen to our webcast replay to hear further information from our SSOA Global leaders.
2ND QUARTER 2014 SOURCING PULSE
This edition of the global Sourcing Advisory Pulse surveys explores the relationship between IT and GBS.
1st Quarter 2014 Sourcing Pulse
Insights into trends in end-user organizations' usage of global business services (GBS).
