Globalization and digitization are fundamentally changing our societies at an unprecedented scale and speed with data acting as the fuel for the digital economy. The public sector is also facing large and often disruptive changes. Not only are public sector organizations confronted with more demanding citizens and enterprises, but they also have to adapt their way of working to the new challenges. Quality and speed of service are more important than ever while there is continuous pressure on cost efficiency and transparency. KPMG recognizes the complexity that comes with such public sector transformations and has therefore built dedicated, multidisciplinary public sector teams around the world to help our clients.
The KPMG Public Sector team in Belgium provides a broad range of Advisory, Tax & Legal, Accounting and Audit services to multiple organizations at the different government levels in Belgium, ranging from federal to regional governments, local administrations and public entities. We focus on four policy domains - mobility, health, public finance & economy and public safety - as well as a number of key transversal services that are high on the agenda of public sector leadership, both at political and administrative levels. These include organization redesign and (digital) transformations, data management & analytics, smart/connected government, cyber security, internal audit & risk management, the use of new technologies such as Robotic Process Automation (RPA), Artificial Intelligence (AI) and Blockchain and public-private partnerships.
Challenges & trends
Governmental organizations face never-ending pressure to do more and better with less. Hence we support our clients in increasing their cost efficiency and operational excellence, as well as their effectiveness and agility.
Governments face a new cohort of young and more demanding citizens, clients and enterprises. These rising demands require a shift towards smoother customer journeys, ‘no wrong door’ thinking and a renewed focus on customer needs, mainly through digitization efforts.
State reforms & regulatory changes
Frequent changes in institutional structures and the regulatory framework have a significant impact on governmental organizations at a federal, regional, as well as local level. These reforms require redesign, integration and separation support as well as a need for even more collaboration across the public sector value chain and ecosystem.
Data-driven policies/smart government
Data is the new gold for governments, challenging them in the way they work, as well as the way in which they inform their policy process. Future-proofing the Public Sector implies working towards a smarter and more data-driven government, as well as a more holistic policy making process, empowered by the use of advanced data analytics.
New technologies such as AI, RPA, chatbot and blockchain can have a profound impact on governmental organizations. We assist our public sector clients in integrating these new technologies into their operating and service delivery models, with an increased focus on and vigilance towards cybersecurity.
The full impact of the current global pandemic is still very unclear, yet the consequences for both individuals and businesses will undeniably be significant. Within the Public Sector, we are supporting our clients, such as health & financial-economic administrations, both in crisis management and post-crisis recovery.
Heightened awareness and the number of audits by tax authorities at federal and regional level results in increased focus on tax compliance throughout all processes within a constantly evolving environment.
We provide strategic advice on public procurement procedures for services, goods and works both in the traditional and utilities sector, including the audit of internal public procurement processes.
Key Services involved in the Public sector
The key Advisory services for the Public Sector can be divided into five competence clusters. Our Risk & Regulatory cluster provides advice on internal audit & risk/compliance management, whereas the Strategy cluster focuses on strategic planning, integration & separation. Business Services supports clients with process analysis & optimization, organization redesign, procurement, asset & financial management and customer excellence. Our Deals cluster focuses on (the public sector side of) public-private partnerships, infrastructure investment and debt advisory. Finally, our Technology cluster provides key services such as data management & analytics/AI, digital transformation, innovation and Cyber Security.
We advise Public sector organizations on a broad spectrum of issues as well as through the following integrated solutions
We believe the future enterprise will be Connected. Powered. Trusted.
Connected. Powered. Trusted. is our definition of a digitally transformed organization. One that is connected, aligned and engineered around the customer. One that is powered by modern technology and agile business practices. One that is trusted by all its stakeholders from customers, employees, suppliers, investors and regulators.
KPMG Connected Enterprise for Public Sector is our framework and approach for enabling customer-centric, end-to-end digital transformation that meets the new demands federal or local governments are facing as well as in other different matter such as Cities, Defense, Healthcare, Education, Human & Social Services, Transport and Justice. A future-ready, connected government will have the capabilities to quickly respond to market signals and pivot to capitalize on opportunities as they arise. KPMG Connected Enterprise focuses every critical process, function, and relationship of a business on meeting customer expectations, creating business value and driving sustainable growth in a digital world. KPMG Connected Enterprise for Insurance is an insight-led, customer-centric, enterprise-wide approach to digital transformation.
KPMG Powered Enterprise is an outcome driven, functional transformation solution that combines deep industry knowledge, global delivery capability, and the market leading cloud technologies. It helps drive sustainable change, rising performance and lasting value for your business. Powered Enterprise is our key service offering for functional transformation in the cloud. It is an integrated, market-leading solution that transforms business functions including Marketing, Sales & Service, Commerce, Supply Chain Management, Procurement, Finance, Human Resources, Information Technology, Enterprise Service Management, Cyber and Risk.
The Trusted imperative embraces and represent the entire estate of KPMG firms capabilities in risk and regulation. It also asserts an enabling, multiplying role for Trusted thinking in digital acceleration and transformation. We believe trust is the ultimate business enabler: growth, performance, efficiency and innovation are all fueled and facilitated by the confidence that people have in an enterprise.