Globalization and digitization are fundamentally changing our societies at an unprecedented scale and speed with data acting as the fuel for the digital economy. The public sector is also facing large and often disruptive changes. Not only are public sector organizations confronted with more demanding citizens and enterprises, but they also have to adapt their way of working to the new challenges. Quality and speed of service are more important than ever while there is continuous pressure on cost efficiency and transparency. KPMG recognizes the complexity that comes with such public sector transformations and has therefore built dedicated, multidisciplinary public sector teams around the world to help our clients.
The KPMG Public Sector team in Belgium provides a broad range of Advisory, Tax & Legal, Accounting and Audit services to multiple organizations at the different government levels in Belgium, ranging from federal to regional governments, local administrations and public entities. We focus on four policy domains - mobility, health, public finance & economy and public safety - as well as a number of key transversal services that are high on the agenda of public sector leadership, both at political and administrative levels. These include organization redesign and (digital) transformations, data management & analytics, smart/connected government, cyber security, internal audit & risk management, the use of new technologies such as Robotic Process Automation (RPA), Artificial Intelligence (AI) and Blockchain and public-private partnerships.
Challenges & trends
Governmental organizations face never-ending pressure to do more and better with less. Hence we support our clients in increasing their cost efficiency and operational excellence, as well as their effectiveness and agility.
Governments face a new cohort of young and more demanding citizens, clients and enterprises. These rising demands require a shift towards smoother customer journeys, ‘no wrong door’ thinking and a renewed focus on customer needs, mainly through digitization efforts.
State reforms & regulatory changes
Frequent changes in institutional structures and the regulatory framework have a significant impact on governmental organizations at a federal, regional, as well as local level. These reforms require redesign, integration and separation support as well as a need for even more collaboration across the public sector value chain and ecosystem.
Data-driven policies/smart government
Data is the new gold for governments, challenging them in the way they work, as well as the way in which they inform their policy process. Future-proofing the Public Sector implies working towards a smarter and more data-driven government, as well as a more holistic policy making process, empowered by the use of advanced data analytics.
New technologies such as AI, RPA, chatbot and blockchain can have a profound impact on governmental organizations. We assist our public sector clients in integrating these new technologies into their operating and service delivery models, with an increased focus on and vigilance towards cybersecurity.
The full impact of the current global pandemic is still very unclear, yet the consequences for both individuals and businesses will undeniably be significant. Within the Public Sector, we are supporting our clients, such as health & financial-economic administrations, both in crisis management and post-crisis recovery.
Heightened awareness and the number of audits by tax authorities at federal and regional level results in increased focus on tax compliance throughout all processes within a constantly evolving environment.
We provide strategic advice on public procurement procedures for services, goods and works both in the traditional and utilities sector, including the audit of internal public procurement processes.
Key Services involved in the Public sector
The key Advisory services for the Public Sector can be divided into five competence clusters. Our Risk & Regulatory cluster provides advice on internal audit & risk/compliance management, whereas the Strategy cluster focuses on strategic planning, integration & separation. Business Services supports clients with process analysis & optimization, organization redesign, procurement, asset & financial management and customer excellence. Our Deals cluster focuses on (the public sector side of) public-private partnerships, infrastructure investment and debt advisory. Finally, our Technology cluster provides key services such as data management & analytics/AI, digital transformation, innovation and Cyber Security.
We advise Public sector organizations on a broad spectrum of issues as well as through the following integrated solutions
Digitalization and market fluctuations present a lot of challenges for organizations with business executives wondering whether their current processes are ready for the future. Investing in the right technologies allows these processes to become more efficient, agile and competitive.
We help you to maximize value across the entire value chain to keep up with evolutions in the market. By defining your enterprise strategy, improving processes and implementing core technologies, we help you to operate efficiently while exploring untapped potential.
Modern organizations must be agile, competitive and customer-centric. Changing customer expectations, new market entrants, technology disruption and the speed of change have forced brands to reinvent themselves and the experiences they deliver to their customers.
We lead you through a customer-led transformation by improving customer strategies and implementing powerful analytical and digital solutions. This will allow you to unlock your customer value and become a data-driven organization, thriving in the digital age.
Strategies that facilitate the right investments can help organizations grow and develop the necessary agility to respond to changes in the new reality.
Our multidisciplinary team will support you from the strategic conception phase, to deal execution to implementation and post-merger advice. Looking at your ultimate goal and strategy, our team will work with you to determine how a transaction or deal can support your objectives, helping you adapt your strategy and align your purpose and values to complete the transformation process.
Adapting to the ever-changing regulatory landscape in any sector can be challenging and forward thinking leaders see regulatory change as an opportunity, rather than a constraint.
Our solution, driven by a team of multidisciplinary experts, offer a complete approach to help your organization better deal with regulatory changes. With outstanding expertise in compliance, combined with access to technology-driven solutions, we offer a holistic view of the challenges and opportunities on the regulatory horizon.