Connected enterprise | KPMG Belgium
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Connected Enterprise

Creating a customer-centric, digitally-enabled business

Today’s customers are better informed, better connected and more demanding than ever before. Organizations are investing record amounts on customer related initiatives, but not all are seeing a credible return on investment.

From recent research undertaken by KPMG and Forrester, we know that :

  • Organizations that meet our definition of a connected enterprise perform 2x better than the rest
  • 77% of clients believe creating a connected enterprise is a key and strategic priority
  • 11-15% of our client's revenue (in target industries) will be invested in Digital Transformation in the next 2-3 years

 

But what does it mean to be a connected enterprise? A connected enterprise enables businesses to better align with customers, employees, suppliers and partners to drive profitable growth in the digital age.

More concretely, this means:

  • Connecting to your customers with compelling value propositions, opportunities and interactions
  • Connecting and empowering your employees to deliver on the customer promise
  • Connecting your front, middle and back offices to execute the customer growth agenda
  • Connecting your channel and business partners to jointly deliver on commitments to customers
  • Staying connected to market dynamics and digital signals

 

With Connected Enterprise we aim to meet your customer needs. So you can respond to their demands and offer an excellent experience, which involves minimal time and effort, always meets expectations, demonstrates integrity and authenticity, reaches resolution, is empathetic and above all personalized.