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As citizens become increasingly demanding when it comes to the public sector with regards to transparency and  prompt qualitative services, governmental institutions find themselves faced with enormous challenges. Developing the right approach and implementing change can be a long and complicated process for organizations within this sector, which is why developing a smart and well thought out action plan is even more crucial for them. One of the main challenges the public sector is facing today is the mobility issue. Practice shows that a custom made approach can be a first step in tackling this issue.