Service Desk Specialist

Job Title	Service Desk Specialist
Country	Azerbaijan
Location	Baku
Function	IT Services Department
Job Level	Team member
Full Time / Part Time	Full Time
About us	KPMG is a global organization of independent professional services firms providing Audit, Tax and Advisory services. KPMG is the brand under which the member firms of KPMG International Limited (“KPMG International”) operate and provide professional services. “KPMG” is used to refer to individual member firms within the KPMG organization or to one or more member firms collectively. We operate in 145 countries and territories with more than 236,000 partners and employees working in member firms around the world. Our purpose and aspiration is to turn knowledge into value for the benefit of our clients, our people, and the world’s capital markets.
	Requirements: Higher technical education or student of the last year studies Previous experience in a similar position not less than a year Knowledge of networking technologies Professional knowledge of Windows 10 (certificate is a plus) Advanced user of MS Office 2013/2016/O365 products (mainly Word, Excel, Outlook, Power Point) Active Directory and SCCM knowledge is a plus ITIL knowledge will be an advantage Able to work under pressure Ready to take on responsibility Writing and verbal communication skills in Azerbaijani, Russian and English Effective team player, strong interpersonal skills Your responsibilities will include, but may be not limited to: Accepting IT-related calls by phone, register an incidents, resolve at least 80% of requests Ensuring that user requests are logged and resolved within the approved time frame Providing first line technical support and problem solving in cases of user hardware/software failure Providing of first line technical and/or support and problem solving in cases of network failure Escalating problems accurately and on time to the IT Service providers, for example in case of a network failure or a computer or service failure and keep users with outstanding problems informed of the status and any unforeseen delays in the resolution process Multi-functioning devices support (print, scan, copy) Handling the first line of IP- telephony, audio and video- conference systems, including basic programming of these systems and administration Participate at execution of the ITS projects if required Maintaining the IT Service Desk related databases and documentation IT warehouse inventory Provide IT-related trainings for users if required
	What we offer: At KPMG, your long-term future is every bit as important to us as it is to you. That is why our aim is to give you experiences that will stay with you for a lifetime. Whether it is great training and development, the chance to move around the business or volunteering opportunities, you will gain a wealth of experiences on which to build a rewarding career. We are proud of our culture – it is one that recognizes hard work, encourages new ways of thinking and embraces diversity and inclusion. We also have an innovative spirit, which inspires what we do and how we do it – striving to be better lies at the heart of who we are. Additionally, we offer: Great professional IT team in the region and friendly environment in the office Usage of modern OS and technologies like Windows 10, Virtual machines, Office 365, Skype4Business, SCCM, SYSTIMAX and others Support of the various information systems to be used by up to 5000 users in 24 offices located at 8 countries Powerful and fast laptop with SSD Comprehensive remuneration package Excellent opportunities for career and professional growth A wide range of training and development programs Great professional team and friendly environment Comfortable high-class office in Baku City Health and life insurance To apply for the vacancy please submit your CVs to hr@kpmg.az indicating the name of the vacancy in the subject of the letter.