About the KPMG conduct framework
Organisations are increasingly being judged by the 1 percent that don't live up to community expectations. Profit is no longer sustainable without integrity. And the test of integrity comes in the edge cases rather than in business as usual.
KPMG's conduct framework* describes how we approach framing, assessing, and developing conduct to create competitive advantage for our clients.
Each pillar is deeply interconnected and in reality, it is impossible to address any one pillar on its own. Each has a deep set of questions that help clients navigate through their own conduct challenges and opportunities, and to identify the unique path to competitive advantage.
Not just creating, sustaining
Embedding a culture of trustworthy conduct is at the centre of creating conduct competitive advantage. However, culture is fragile. We can help you put systems and procedures in place to kick start and maintain a strong and resilient culture to ensure your aspirations of conduct are maintained.
Delivery to promises and commitments
It’s the foundation of successful business – your products and services meeting customer expectations. Importantly, you also need to meet delivery, quality and service commitments. KPMG can help you ensure every stakeholder interaction, with every product or service, meets expectations every time.
Honest answers to hard questions
Creating fairness starts with probing questions:
– What does your organisation look like on its worst day?
– If you could refresh your team, who would you keep?
– If you saw employee misconduct, what would you do?
We can help you understand the issues, then set a purpose and mark out a strategy.
Embodying values from the top
Good leaders don’t hide from mistakes, they embrace them. Time-after-time we’ve seen markets respond positively to honesty. KPMG can help your leadership embody your purpose and your strategy. That way positive conduct is entrenched and your entire organisation has a standard to follow.
The hidden power in transformation
It is no longer acceptable to simply hold a record of an interaction. Data must be hardwired into quality assurance and monitoring frameworks. KPMG can help transform your data, systems and processes – from simply replacing manual processes to introducing AI to help you extract value from your data culture to ensure your aspirations of conduct are maintained.
More than checks and balances
If you’re like most companies, your governance is a complex system to keep everything in check. Ironically, this complexity is often the source of misconduct – deliberate or accidental. KPMG can help you turn governance into a customer-centric competitive advantage.