KPMG’s innovative approach to help you transform your customer service, enhance your employee experience, and to power your back office performance.
Helping you to transform your customer service, employee experience, and back office.
With the speed of business so fast and customer and employee expectations of service now so high, organisations need to take steps to increase both employee and customer satisfaction.
To do this, they need to dramatically improve the efficiency of processes and workflows, and ensure they have the right technology platform to support this transformation.
A step beyond IT Service Management, KPMG’s Enterprise Service Management (ESM) is designed to help organisations of all sizes address these challenges.
How we can help
KPMG’s ESM practice is designed to help you transform your service management, not only within IT, but across the business.
We help you to uplift IT Service Management (ITSM), and then extend the benefits to the wider enterprise. We define ESM strategies and roadmaps, then work with you through to the implementation and ongoing management of the ESM platform – ServiceNow.
Our ESM practice can help you gain tangible outcomes across three areas:
We offer a suite of ESM services designed to assist clients across a broad range of industries including:
For more information, read more in our ESM factsheet (PDF 182KB)